04 November 2008
this morning i start working at 9am but got out of the house at 7.45am to catch the bus. one thing i need to remind myself is that if im working in the morning i must use ferry because using bus in the morning means getting stuck in the traffic. usually it needs around 15 minutes to get to the city by bus but this morning needs around half an hour just to reach the city.
i had heavy breakfast at McD. i ate egg & sausage muffin with hash brown and orange juice. i don't usually have breakfast at home as im too lazy to make one for myself so would rather eat brunch.
opening the shop in the morning is always boring as there won't be many customers till noon. so i spend most of my time reading a story book i borrowed from the library. the book that im reading at the moment is "The Sister's Keeper" written by Jodi Picoult.
working in the shop is actually an easy job because i don't do much except talking and promoting. the first thing i reach the shop is sweep the floor, clear the glasses, arrange accessories, tie up my hair then i'll be sitting down on the chair to wait for someone to come and look and i'll serve them. sometimes it does get a bit too boring and that's when my boss will appear. she's a very bubbly person and knows how to really dress well. she's also a very successful person at her age. she really encouraged me to work hard to earn quantity at the moment and later days live in a quality environment.
today there's 2 Turkish ladies came to the shop. they are really fussy and wanted to look basically at everything in the shop. so me running here and there to take the accessories for them to look. one of them liked pink a lot so was asking me to take watever's pink for her to try onto her hair. anyway, serving them helps me to remember the prices so i was quite happy with that. the worst part is they want to negotiate the price with me. so i told them i could only give them 10% discount. but after giving them 10% discount they still want to negotiate with me. by that time i was kind of angry but of course can't show it out as its not a good attitude. so i told them straight to the point that 'I'm sorry i can't make the price for you as this is not my shop and my boss is not here.' guess what? they asked me to call my boss and ask her. i replied them saying 'My boss is in the hospital having consultation now.' which is true so in the end they didn't ask for more.
i don't know if this is a right way but sometimes we need to be firm with customers if not they will take a step ahead of us to tell us what the price they want to pay us. i now can see that sometimes its hard for business people to make profits if they don't set their sales margin high because there's always people who will be negotiating the price with you.
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