Every Mile Counts

Why is customer always right? Can anyone tell me why?

This afternoon when i was taking order of a customer, she told me she wanted 'chili pork with rice' but later when we sent her the dish, she actually she wanted to have 'chili prawn with rice'. At the time i was taking her order, she was looking at what i was writing and she didn't even bother to tell that im wrong. I told her sorry and asked if she would like the chili pork with rice. She just said angrily at me 'I don't eat pork and i only eat prawns'. What the hell??? There was a lot of customers and i really mean a lot cos she needs to wait at least 20 minutes plus. She just got up and say ' Just refund my money'. When i was about to return her money, she said she'll have another thing instead. At last also need to buy something from our cafe ma. Even when i said sorry to her, she didn't even say it's ok. What a customer! So fed up...

But i guess this also tells me that sometimes im also like that when im a customer. Never really care how actually the worker feels. This is a good lesson to learn as not to be a fussy customer cos i won't want any customer to treat me like that also. But the thing i was mad about is that she was looking at what i was writing but she actually didn't bother to tell. Of course i get angry.

There were so many customers and there was only 4 of us in serving and taking order. 3 people was in the kitchen. My boss should have asked some more people to come so that every customer will be served within a limited time. But i guess she wants to save up the money. If for me maybe i would do the same also. It's just that lunch time there's tooooo many people.

No matter what we still can't argue with cutomers just because they are right. The main reason behind is that words spread faster and when we realize it, it will be too late. That's why customers are always right and we have to bear even though we know we're correct.